Please choose your classes and groups carefully at check your calendar in advance to signing up. Our cancellation & refund policy for classes differs for Prenatal Classes and Support Groups or New Parent/ First Years and Yoga/ Fitness classes. Please read carefully before you register.
If you need to cancel or miss a class (read our sick policy at the bottom of the page), please call us at 510.817.2229 or reach out to us via our Contact page as soon as possible.
On occasion, due to instructor illness or when required minimum enrollment is not met, Then Comes Baby may need to cancel or postpone a class. Many of our series classes have make-up dates pre-scheduled and in place AT REGISTRATION. Even though we rarely need to utilize this make-up, we find that it is very helpful in the event that a teacher truly is ill or has an emergency. Please be sure that you have this dates “penciled in” in case it is needed.
For cancellation, we will give participants the earliest notification possible and offer a full refund or Then Comes Baby credit, per your wishes. Please know that we are fully committed to your education and will make every effort for you to make up your canceled class or help you enroll in another one.
Prenatal Class Cancellation & Refund Policy:
If you cancel your registration for Prenatal Classes such as Childbirth Preparation, CPR, Becoming a Dad, Living on Baby Time, Breastfeeding 101, Partner Prenatal Yoga at least 21 days in advance, 75% of your fee will be refunded or you may choose to receive full credit toward a class or service up to four months in the future, minus a $25 administration fee. If you cancel less than 21 days in advance or if you do not show for a class, your fee will not be refunded.
If you want to move to an earlier or later date (a class transfer, not a cancellation): if it’s at least 21 days in advance, you may do this for a $25 administration fee. If it is LESS than 21 days in advance, if we are able to fill your space in the class you are transferring from, you may do this for a $25.00 administration fee.
We STRONGLY recommend that the classes you plan to take during pregnancy are complete by the end of 36 weeks of pregnancy. We cannot offer refunds if you start labor or need to be induced at/ after term — starting at 37 weeks pregnancy. If we have room to be flexible (ex. moving a class date earlier to accommodate a need), we will do everything we can to support you on that.
New Parent/ First Year and Support Group Cancellation & Refund Policy:
If you need to cancel or miss a class, please call us at 510.817.2229 or reach out to us via our Contact page as soon as possible. If you cancel your registration at least 14 days in advance for our First Year/ New Parent or and Support Groups, 75% of your fee will be refunded or you may choose to receive full credit toward a class or service up to six months in the future. If you cancel less than 14 days in advance or if you do not show for a class, your fee will not be refunded.
If you want to move to an earlier or later date, and we are able to fill your space in the class/ group you are transferring from, you may do this for a 25.00 administration fee.
Please note that CPR/ Choke Savings Classes follow the prenatal class policy, requiring at least 21 days advanced notice for cancellation.
Prenatal Yoga Series & Mom/ Baby Yoga Class Cancellation and Refund Policy:
If you need to cancel or miss a Mom and Baby or Prenatal Yoga class, a 24 hour notice is needed to move your attendance to another class time or for a refund. For a Prenatal Yoga 6 Week Series (Tuesday evenings), one class can be rescheduled if notified within 24 hours prior to the start of class.
If you have signed up for a Prenatal Yoga Series and need to cancel, there can be a 100% class credit or 75% series refund if cancelled 10 or more days prior to the series beginning. If cancellation is within 10 days of the series beginning, or after it started, the class fee will not be refunded.
Please note, if you are signed up for the Partner Prenatal Yoga Workshop, the cancellation policy follows that of our Prenatal Classes, not our traditional perinatal yoga classes (noted above).
Sick Policy and Our Hygiene Practices:
If you’re experiencing symptoms of illness, we thank you for letting us know of your absence as soon as possible, ideally at least 24 hours in advance. If you are actively ill, please do not come. If the class has a make-up option we will be happy to offer you an available spot in a future class. If the class does not have a formal “make up” option, we will see how we can help you.
This is how we are able to ensure the best possible health outcomes for everyone who visits Then Comes Baby. We love seeing you, and we look forward to doing just that, once you’re recovered.
Our Hygiene Practices (for in person services):
We regularly wipe down and disinfect surfaces, door handles, and the common areas that people touch in the bathroom.
We have hand sanitizer, though in times on epidemics our supplies can run low and like many others we have trouble quickly replenishing stock. If you have your own alcohol-based hand sanitizer, please bring it.
PLEASE:
- Keep you and/ or your baby home when sick.
- Please cover coughs and sneezes with a tissue.
- We have tissues at Then Comes Baby but if no tissue is available, cough or sneeze into your upper sleeve, not your hands.
- Wash hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- We trust that those with seasonal allergies will do their best to care for themselves, recognize their own signs of allergies versus illness, and follow guidelines for covering coughs and sneezes.
